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Frequently Asked Questions

Care Instructions

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Refund & Return Policy

  • We do NOT accept returns at this time.  

  • If your item(s) is/are lost or damaged during transit, please reach out via our Contact page! 

  • If your glass product arrived broken, we want to make it right! Follow these steps to address a broken glass product:

  1. Document the Damage: Take clear photos of the broken item, including any damage to the packaging. This will help us understand the issue and expedite the replacement process.

  2. Contact Us Promptly: Reach out via our Contact page within 7 days of receiving your order. Attach the photos and provide your order number and a brief description of the issue.

  3. Wait for Approval: We'll review your case and notify you of the approval for the replacement. Please allow 1-2 business days for us to respond.

  4. Packaging Instructions: Safely dispose of the broken glass in a secure manner. We may ask you to send us additional photos or information to assist with our quality control.

  5. Replacement Process: Once approved, we'll process a replacement and ship it to you as quickly as possible. We appreciate your patience as we work to ensure you receive a perfect product.

We understand the inconvenience of receiving a damaged item, and we're committed to making it right. If you have any questions or concerns, don't hesitate to reach out via our Contact page at We appreciate your understanding and cooperation.

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